Shop Policies

*** ORDERS SHIP OUT EVERY TUESDAY! ***

Aquarius Crystals and Gems does not accept returns, exchanges, or cancellations at this time. All sales are final.

First Class Shipping: Small, or single items, will ship first class in a padded envelope. Shipping starts at $5.50 and goes up based on weight and distance. First class shipping includes a tracking number but DOESN’T include insurance. If you would like your items to ship insured, please request that your items be shipped in a priority box which automatically includes $50.00 of insurance. Priority shipping is always recommended as ACG is not responsible for anything that happens to your items during transit.  

Priority Shipping: Larger items, or larger quantity and more valuable items, are shipped through priority mail and automatically includes $50.00 of insurance and a tracking number. If your items are worth more than $50.00 and you’d like to additional insurance on your package, please let me know and your invoice will be adjusted accordingly. If your crystals are damaged during transit and you need to file a claim, keep in mind that USPS will only refund a maximum of $50.00 unless you purchased additional insurance for your package.

Shipping Terms & Conditions: ACG wraps each crystal with lots of care and lots of bubble wrap, unfortunately crystals are fragile and can be damaged or broken during transit. ACG relinquishes all responsibility for your crystals once they leave the shop. If your crystals arrive damaged or broken it’s your responsibility to file a claim with USPS (or any other shipping carrier used). The process is easy and straightforward, as long as your crystals shipped through priority mail. Be sure to take plenty of pictures of the damaged pieces and all of the bubble wrap as evidence when filing your claim. Feel free to reach out to me (through email or IG direct message) if you need additional information to file your claim like your tracking number, the date your package shipped or a copy of your invoice. This policy also applies to packages that are lost during transit. ACG is here to help in any way possible, but ultimately USPS (or other shipping carriers used) is responsible for deciding whether a refund will be issued.

Shipping Address: Please double and triple check that your shipping address is entered correctly before completing the checkout process. ACG is not responsible for packages shipped to the wrong address due to this mistake.