CLEAR OUT SALE!! Enjoy 40% off crystals and select jewelry, and 15% off "Ready to Ship" handmade sterling silver jewelry!! The discount will automatically be applied at checkout. Orders over $200 (before taxes & shipping) ship for FREE! Orders ship out every Tuesday.

Shipping policy

First Class Shipping

Small, or single items, will ship first class in a padded envelope. Shipping starts at $5.00 and goes up based on weight and shipping distance. First class shipping includes a tracking number but DOES NOT include insurance. If you would like your items to ship insured, please request that your items be shipped in a priority box which automatically includes $50.00 of insurance. Priority shipping is always recommended as ACG is not responsible for anything that happens to your items during transit.

Priority Shipping

Larger items, or larger quantity and more valuable items, are shipped through priority mail and automatically includes $50.00 of insurance and a tracking number. If your items are worth more than $50.00 and you'd like additional insurance on your package, please contact us before submitting your payment.

If your crystals are damaged during transit and you need to file a claim, keep in mind that USPS will only refund a maximum of $50.00 unless you purchased additional insurance for your package.

Shipping Terms & Conditions

ACG wraps each crystal with lost of care and lots of bubble wrap, unfortunately crystals are fragile and can be damaged or broken during transit. ACG relinquishes all responsibility of your crystals once they leave the shop. If your crystals arrive damaged or broken it's your responsibility to file a claim with USPS (or any other shipping carrier used). The process is easy and straightforward, as long as your crystals shipped through priority mail. Be sure to take plenty of pictures of the damaged pieces and all of the bubble wrap as evidence when filing your claim. In some cases, USPS may require you to take all of the packaging material and the broken crystals to a post office before they issue a refund. Feel free to reach out to ACG if you need any additional information to file your claim, like your tracking number, the date your package shipped or a copy of your invoice. This policy also applies to packaged that are lost during transit. ACG is here to help in any way possible, but ultimately USPS (or other shipping carriers used) is responsible for deciding whether a refund will be issued. 

Shipping Address

Please double and triple check that your shipping address is correct before submitting your payment. Shipping labels will automatically ship to the address that you provide. ACG is not responsible for packages shipped to the wrong address due to this mistake.